Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information: your email address and basic profile details when you sign up or sign in (including via Google).
• Content you provide: audio, images, lyrics, prompts, and settings you upload or enter to generate music and videos.
• Generated output: the music and videos created from your inputs, along with related metadata.
• Usage data: device, browser, IP address, pages viewed, and actions taken, collected automatically to operate and improve the Service.
• Payment data: when you subscribe, billing is handled by our payment processor; we receive transaction status, not your full card details.

2. How We Use Information

We use information to:

• provide, maintain, and improve the Service and generate your requested output;
• authenticate you, secure accounts, and prevent fraud or abuse;
• process payments, manage credits and subscriptions;
• communicate with you about updates, support, and important notices;
• analyze usage to understand and enhance performance and features;
• comply with legal obligations and enforce our Terms.

3. Legal Bases

Where applicable law (such as the GDPR) requires it, we process personal data on the bases of performing our contract with you, our legitimate interests in operating and improving the Service, your consent, and compliance with legal obligations.

4. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers that help us run the Service, such as cloud hosting, authentication (Google/Firebase), analytics, and payment processing, under appropriate confidentiality obligations;
• Legal and safety recipients, when required by law or to protect the rights, safety, and security of Sunow, our users, or the public;
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and measure usage. You can control cookies through your browser settings; disabling some cookies may affect how the Service works.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, then for the period necessary to meet legal, accounting, or reporting obligations. You can delete your generated content within the app, and you may request account deletion as described below.

7. Security

We use technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have rights to access, correct, delete, export, or restrict the processing of your personal data, and to object to certain processing or withdraw consent. To exercise these rights, contact us at [email protected]. We may need to verify your identity before acting on a request.

9. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the CPRA, gives you the following rights regarding your personal information:

• The right to know what personal information we collect, use, and disclose, and to request a copy of it;
• The right to request deletion of your personal information, subject to legal exceptions;
• The right to request correction of inaccurate personal information;
• The right to opt out of the "sale" or "sharing" of personal information; and
• The right not to receive discriminatory treatment for exercising any of these rights.

10. We Do Not Sell Your Personal Information

We do not sell your personal information, and we have not sold personal information in the preceding twelve months. We also do not "share" your personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA. To exercise any of the rights described above, email us at [email protected]; we will verify your request and respond within the timeframes required by law.

11. Children

The Service is not directed to children under 13 (or the minimum age of digital consent in your country), and we do not knowingly collect their personal data. If you believe a child has provided us information, please contact us so we can remove it.

12. International Transfers

Your information may be processed and stored in countries other than your own. Where required, we use appropriate safeguards for international transfers of personal data.

13. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice.

14. Contact

Questions about your privacy? Contact us at [email protected].

KAILE NETWORK LIMITED

UNIT 18, 8/F, PETER LEUNG INDUSTRIAL BUILDING, 103 WAI YIP STREET, KWUN TONG